About Us
Building New Relationships with Honesty and Integrity
Meet the team
The team at PCM Merchant Services is made up of inspirational business leaders that are filled with high energy. They will always go the extra mile to meet their clients’ needs.
Come meet the team below.
James (Jim) Fenton
PARTNER
Jim is known for his passion in the merchant services arena. He knows how to keep his clients at ease by his caring nature and highly communicative style that makes his customers feel supported at every stage of their merchant services experience.
As part owner of PCM Merchant services, Jim knows that customer service excellence is what really sets PCM Merchant services apart from its competition. Everyday Jim gets up ready to serve his client and deliver on his promise of transparency and trust.
He grew up in a family of small business owners and saw what it takes to run a small successful business. He knows first hand that the merchant services industry can be complex and confusing and that businesses can be taken advantage of with unnecessary fees. He is a true crusader when it comes to saving money for his clients and lifting any fog that exists around merchant service solutions. He draws inspiration from the “Thank you” that he gets from his clients when he is able to save them money so they can invest back and grow their business.
Jim holds a B.A. in Sociology from Massachusetts College of Liberal Arts. He resides in Littleton, MA with his lovely wife and his son and daughter.
As a Freemason, Jim exudes strength of character, a strong moral compass and as a life long learner is always seeking to broaden his skills and knowledge.
Bruce Patz
Partner
Bruce is the owner of PCM Merchant Services and has over 22 years of experience in the payroll industry. His expertise in Human Capital Management, Time and Attendance, Payroll Processing, and Payment Processing has been critical to the success of many small business owners in and around the Boston area. With this extensive knowledge, Bruce consistently looks for opportunities to support his clients. Bruce leads by example. He knows that it is competitive out there. He shows his team as well as his clients that by practicing excellence in customer service and superior problem solving PCM Merchant Services has been clearly distinguishing themselves from others in the industry.
Bruce grew up in a hard-working family from the Boston suburbs and learned at an early age that it takes hard work and integrity to accomplish goals. Bruce holds a B.B.A. in Accounting and Business Management from The University of Michigan and earned his CPA certification in 1994. As a CPA, he is a well-respected strategic business advisor and decision-maker.
He is always happy to speak to clients directly about the merchant services industry especially to help them demystify what can be a complex and confusing business. Bruce gets real joy when clients save money and time so they can re-invest in their business and spend more time doing the things they love away from work. Feel free to reach out to him as he is delighted to share his knowledge with you.
Matt Kuchins
Registered Agent
Born and raised in New Jersey, and having spent over two decades in New England, Matt has enjoyed a multitude of careers, all of which have centered on sales and service. Forming community and problem solving for others remains at the core of his values. He is fortunate enough to now call Boulder Colorado home and looks forward to fostering new relationships and exploring the West.
With a focus on education and transparency his goal is to provide industry-specific insights to minimize your fees and provide convenient affordable solutions to collect payments. As a member of the local Chamber of Commerce Matt is driven to connect with and support local businesses, however he may be of service. The lasting relationships he has developed with his clients and community is a testament to his desire to help those around him grow and to serve.
As a former small business owner for over 8 years, Matt understands the need to offer quality service and to focus on the needs of the customer first. He also understands the pains of operating a small business and believes your payment processing shouldn’t be one of them.
MATT BRIGGS
REGISTERED AGENT
Matt Briggs is driven to deliver the best experience so his clients are secure in knowing that their relationship matters as much to him as their own business does to them. Matt delivers by being speedily responsive to his client’s needs and communicating clearly about current status and next steps. Matt’s skills display his awareness of how the importance of trust and efficiency are priorities when you select a merchant service authorization provider.
Matt’s goal is to deliver efficient payments processing so his clients can expand their business and invest in their future success. Matt accomplishes this goal with transparency at the initiation of our working relationship and continued responsiveness as we move forward. Providing the most savings possible to his clients supports his goal because Matt is passionate about improving his clients business’s finances. Drawing upon both his customer service and project management experience allows Matt to support his clients so they can concentrate on their business while being assured their payments processing is best in class.
Matt is a devoted husband and father who enjoys spending time with his family and friends. His passions are hiking in the mountains, enjoying the beach, road trips to new places, and enjoying a pleasant meal at home or around the campfire.